Effective Date: 16 July 2026

Introduction

Golden Glassworks Pty Ltd (“Golden Glassworks”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you:

  • visit our website
  • apply to join the Bullseye Glass Procurement Program
  • become a procurement customer
  • place an order
  • communicate with us
  • or otherwise interact with Golden Glassworks

Our goal is simple:

We only collect information that helps us operate the procurement program, provide better service and meet our legal obligations.

Who We Are

Golden Glassworks Pty Ltd operates the Bullseye Glass Procurement Program.

The program coordinates bulk purchasing, importation and distribution of Bullseye Glass products for approved Australian artists, studios, schools and institutions.

Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

  • First name
  • Last name
  • Email address
  • Telephone number

Address Information

  • Postcode
  • Suburb
  • State
  • Region

Business Information

Where applicable we may collect:

  • Studio name
  • Business name
  • Educational institution
  • ABN

Procurement Information

If you participate in the procurement program we may also collect:

  • Procurement application
  • Approval status
  • Customer ID
  • Shopify Customer ID
  • Procurement fee
  • Procurement order history
  • Bullseye product selections
  • Invoices
  • Payment history
  • Delivery preferences
  • Collection location

Website Information

Like most websites, we automatically collect technical information including:

  • IP address
  • Browser type
  • Device information
  • Cookies
  • Pages visited
  • Time spent on the website

This information helps us improve the website and identify technical problems.

Why We Collect Information

We collect personal information so we can:

  • assess procurement applications
  • determine eligibility for the procurement program
  • communicate with applicants
  • create Shopify customer accounts
  • assign customer numbers
  • prepare quotations and invoices
  • purchase products from Bullseye Glass Co.
  • organise freight and collection
  • provide customer support
  • improve our procurement systems
  • comply with Australian legal obligations

We do not collect information we do not reasonably need.

Procurement Applications

Applying to the Bullseye Glass Procurement Program does not automatically create a customer account.

Applications are reviewed before approval.

As part of this review we may:

  • verify the information you provide
  • determine whether the program is appropriate for your circumstances
  • request additional information
  • and approve or decline the application

Shopify

Golden Glassworks uses Shopify to operate its online store and customer database.

If your application is approved we may:

  • create a Shopify customer account
  • update an existing customer account
  • assign procurement permissions
  • assign a customer number
  • record your approved procurement fee

Shopify processes information in accordance with its own privacy policies.

Automation and Artificial Intelligence

To reduce administration and improve accuracy, Golden Glassworks uses workflow automation and artificial intelligence to assist with administrative tasks.

Examples include:

  • processing applications
  • checking existing customer records
  • updating customer information
  • preparing draft communications
  • generating procurement summaries
  • monitoring workflow progress

Automation assists our administration.

Final approval decisions remain subject to human review.

How We Use Your Information

We use your information to:

  • administer the procurement program
  • manage customer accounts
  • prepare quotations
  • issue invoices
  • coordinate supplier orders
  • allocate freight
  • organise delivery and collection
  • provide customer support
  • investigate damaged or missing goods
  • comply with taxation and accounting obligations

Marketing

If you choose to receive marketing communications we may occasionally send information about:

  • upcoming procurement rounds
  • ordering deadlines
  • workshops
  • new products
  • events
  • Golden Glassworks news

Marketing consent is optional.

Operational emails relating to your application or procurement order will still be sent where necessary.

You may unsubscribe from marketing communications at any time.

Who We Share Information With

We only share information where necessary.

This may include:

Shopify

To manage customer accounts and orders.

Bullseye Glass Co.

To place supplier orders.

Freight Providers

To organise delivery or collection.

Payment Providers

To process payments.

Professional Advisers

Including accountants, auditors and legal advisers.

Government Authorities

Where required by Australian law.

We do not sell your personal information.

International Information

Because Bullseye Glass Co. is located overseas, and some of our technology providers operate internationally, your information may be processed outside Australia.

Where possible we limit the information shared to what is reasonably necessary.

Cookies

Our website uses cookies to:

  • remember preferences
  • improve website performance
  • analyse website traffic
  • improve security

Most browsers allow cookies to be disabled, although doing so may affect website functionality.

Security

We take reasonable steps to protect your information.

These include:

  • secure cloud services
  • password protection
  • restricted access
  • secure payment providers
  • regular software updates

No online system can ever be completely secure, however we continually work to protect the information entrusted to us.

How Long We Keep Information

We retain information only for as long as reasonably necessary to:

  • operate the procurement program
  • maintain accounting records
  • comply with taxation requirements
  • resolve disputes
  • meet legal obligations

Information that is no longer required may be securely deleted or anonymised.

Access and Correction

You may request access to the personal information we hold about you.

You may also request that incorrect or outdated information be corrected.

We may need to verify your identity before processing your request.

Privacy Complaints

If you have a question or complaint regarding your privacy, please contact Golden Glassworks.

We will investigate the matter and respond within a reasonable time.

If you are not satisfied with our response you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to this Policy

As our procurement program evolves, this Privacy Policy may also change.

The latest version will always be published on our website together with its effective date.

Contact Information

Golden Glassworks Pty Ltd
ACN 677 213 473

Website
www.goldenglassworks.com

General Enquiries
[email protected]

Bullseye Glass Procurement
[email protected]

Postal Address
PO Box 291
EDGECLIFF NSW 2027
Australia

© 2026 Golden Glassworks Pty Ltd. All rights reserved.